Round The Clock Support
We work with clients who run their operations 24 X 7. A downtime of even 5 mins is catastrophic for their businesses. Customers expect fast and personalized assistance. If they don't, they simply take their business elsewhere.
It is fast-track world, and to be able to comply with the demanding situations that may come up in our clients side, it is essential to effectively sort the problems as soon as they arise and move on successfully from there. We at IntelliPlanner, considering the importance of on-time services, provide round the clock services for our clients which can ensure success in their business. By keeping customers happy, we are guaranteed a higher chance of keeping the present ones while increasing the odds of attracting new ones through word-of-mouth or recommendations made by our satisfied clients.
We assist our client with the following:
- Control Room for monitoring
At request of some of our clients we setup dedicated control room to cater to their business requirements. In Logistics industry work happens round the clock and especially during the night when the no-entry restrictions do not apply, it is essential to track down your fleet for maximum productive output. The control room serves as an interaction medium between the drivers and supervisors and any mis-happening can be reported and addressed immediately.
- Reports and Alerts
Reports and alerts are automatically send to concerned people as soon as an exception is encountered in the process. This makes sure that even if you are not at they system, you get a text alert whenever an untoward incidence takes place. This timely reporting makes the reaction time of our clients quicker.
- Technical Support
IT systems can face breakdown at any point of time. We have user-friendly technical support team that is composed of individuals who are familiar with the ins and outs of a hardware and software. With this knowledge, they are able to troubleshoot most problems that a user experiences.